FAQ

Category 1: Product Technology & Performance
1.Q: What skill levels are your ball machines suitable for? Are they appropriate for beginners to professional players?
A: Absolutely suitable. Our ball machines feature an exceptionally wide range of adjustable parameters. Beginners can start with low-speed, fixed-position simple balls, while advanced players can experience professional-level training with high-speed, strong-spin, and random-placement shots. For details, refer to the "Target Users" section on the product page.
2.Q: What are the ball speed, frequency, and spin ranges of the machine?
A: Please check the technical specifications of your specific model. Taking our [Bestseller] as an example:
Speed range: 20–130 km/h (tennis); 40–150 km/h (baseball)
Frequency range: 2–12 seconds/ball (adjustable interval)
Spin types: Tennis (topspin, backspin, sidespin, and mixed spins); Baseball (fastball, curveball, slider, changeup, etc.).
3.Q: What power source does the machine use? How long is the battery life?
A: Professional lithium battery version (built-in high-capacity battery with real-time power display. Each battery has protection functions. Standard usage provides 4–6 hours of continuous operation). Actual battery life varies based on ball frequency and speed. Category 2: Purchase & Delivery
4.Q: How soon will my order ship after purchase? What delivery options are available?
A: Orders are typically processed and shipped within 1–3 business days. We offer standard delivery (5–10 business days) and expedited shipping (2–5 business days). Shipping fees and estimated delivery times are automatically calculated at checkout based on your address.
5.Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Buyers are responsible for international shipping fees, customs duties, and clearance procedures. Contact us before purchasing to confirm specific costs and processes.
6.Q: What if my product arrives damaged?
A: We sincerely apologize! All products are carefully packaged before shipping. If you notice visible damage to the outer packaging or product upon delivery, immediately take photos and contact our customer service within 48 hours. We will arrange a replacement or refund.
Category 3: Setup, Usage & Compatibility
7.Q: Is the ball machine complicated to set up? Does it require professional installation?
A: Not at all! Our design philosophy is "ready to use out of the box." Just follow the detailed illustrated manual and online video tutorials to complete basic setup in 3–5 minutes. No professional tools or installation services are needed.
8.Q: Can I use my own balls? Are there any requirements?
A: Yes. For optimal performance and to avoid jams, we recommend:
Tennis: Standard-pressure training balls (used balls are acceptable if undamaged). Baseball: Official-specification training baseballs. Note: Severely deformed, wet, or damaged balls may cause jams or affect accuracy.
9.Q: Can the ball machine be controlled via a smartphone app?
A: Yes! Our [Smart Series] supports control via a dedicated app. Easily adjust all ball parameters, select training modes, or download professionally designed training programs. A remote controller is also provided as a backup.
Category 4: Warranty & After-Sales Service
10.Q: What is the product warranty policy?
A: All products come with a 1-year full-machine warranty covering defects in materials or workmanship under normal use. For detailed terms, click "Warranty Policy" in the website footer.
11.Q: How do I request repairs if my machine malfunctions?
A: Submit a service request via our [Support Center] or email admin@vidorsport.com. Include your order number, product serial number, and a detailed description (preferably with video). Our technical team will promptly guide you through troubleshooting or arrange repairs.
12.Q: What technical support do you provide?
A: We offer comprehensive support:
Online resources: Manuals, video tutorials, and troubleshooting guides.
Live chat: Available on weekdays.
Remote assistance: For software/connection issues via secure remote desktop.
Phone support: Guidance for complex issues.
Category 5: Accessories & Maintenance
13.Q: What accessories should I purchase?
A: We strongly recommend:
Net/ball collector: For solo practice and automatic ball retrieval.
External battery pack (for AC models): Enhances mobility.
Ball hopper: Increases capacity to reduce reloading frequency.
All compatible accessories are available in our "Accessories Store."
14.Q: How should I clean and maintain the machine?
A: Maintenance is simple:
After each use: Power off and wipe the exterior with a dry cloth.
Regular checks: Inspect ball wheels for wear and clean dust/debris from the hopper. Long-term storage: Keep in a dry, cool place. Charge batteries to 50% before storage. We recommend professional maintenance every 200 usage hours or 6 months.
If your question isn’t answered here, don’t hesitate to contact our customer service team. We’re committed to delivering exceptional support!